Our After-sales Support
Free Reproduction
for Printing Issues
Printing errors, missing pages, and typos will be reprinted free of charge.
Compensation
for Quality Defects
Confirmed quality defects are eligible for corresponding compensation.
3-Month
Quality Warranty
Notebooks, folders, and stationery items are covered by a 3-month quality warranty.
24-Hour
Online Service
Our customer service team will respond to all your inquiries within 24 working hours.
Return & Exchange Policy
Stock items support retum,exchange,or deduction from the next order.
Custom-printed products are non-returnable and cannot be compensated under our compensation solutions for you.
Warranty Terms
Warranty covers structural damage, material defects, and printing issues; For eligible issues, we offer replacement items, free service, or full reproduction.
4-Step After-sales Process
Frequently Asked Questions
1. What should I do if defective goods arrive?
Please take clear photos or videos of defective products within 3 days after receiving the parcel, send them to our customer service email or WhatsApp, and we will confirm the problem and provide solutions for you.
2. How can I get a full refund if products are wrong?
If we send incorrect items due to our mistake, you can choose to return the goods for the corresponding refund. We will bear all return shipping costs once you provide valid proof of the wrong items.
3. How do I submit images for defective products?
You can attach pictures and short videos to our WhatsApp chat or customer service email. Please mark your order number on the message so we can match your order quickly.
4. How many days will the refund arrive?
After we confirm and approve your refund application, the fund will be returned to your original payment account within 3–7 working days, depending on the processing speed of your payment platform.
5. How long will my return shipment take?
The delivery time of return shipments varies by country. Normally it takes 7–20 working days to reach our warehouse in China, subject to local logistics and customs clearance.
6. How long will return processing take?
We will inspect returned goods within 2–3 working days after receiving your parcel. Once inspection passes, we will process your refund or exchange immediately
7. Can I return goods without original proof?
We recommend keeping your order number, order screenshot and logistics tracking number as valid proof. Without any order-related proof, we cannot find your order record to handle return requests.
8. What order information do I need to provide?
Please provide your unique order number, order purchase time, recipient name and logistics tracking number. If you have product quality issues, also attach relevant photos or videos.
9. Can I exchange goods damaged in transit?
Yes. If goods are damaged during transportation, send us damage evidence within 3 days of receipt. We support free exchange, and we will cover the re-delivery shipping cost.
10. Can I modify order info after payment?
You can contact customer service to modify shipping address, product quantity or custom printing information before the order is arranged for production. Once production starts, order details cannot be changed.
11. What info do I need for damage claims?
You need to supply your order number, photos/videos showing damaged products, outer package damage photos, and logistics receipt if available. Complete materials will speed up claim approval.
12. Can I change shipping address after dispatch?
Once the parcel is dispatched and handed over to the logistics carrier, the shipping address cannot be modified. Please double-check your delivery address before order shipment.
Get In Touch With Our After-sales Team
Live Chat With 08:00 - 22:00 AM
GMT+8
ariel@javrinstationery.com
M/WhatsApp: +86 157 55177165
Foreign Trade Office Address: Hefei City, Anhui Province
Factory Address: Pingyang County, Wenzhou City, Zhejiang Province